Terms and Conditions

Kate Kerr London Skin HQ is part of Kate Kerr London Ltd. Registered in England No. 10123643.

Should you have any questions or queries we are happy to help. Please email info@katekerrskinhq.co.uk.

If you have any questions regarding your product or any reaction you may have experienced, please contact us for advice on an alternative product at info@katekerrskinhq.co.uk.

All prices include VAT at 20%.

We accept payment by most major credit or debit cards. Payments will be debited from your bank account before the dispatch of your purchase. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses or does not, for any reason, authorise payment to us, we will not be liable for non-delivery or delay.

We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery Information

Delivery is only available to the UK mainland.

Delivery on all orders are free of charge.

Orders are sent via Royal Mail.

Orders will be dispatched within one working day unless they become out of stock at short notice. In this case you will be offered a full refund if you do not wish to wait for the product to return to stock.

Delivery is normally within 1-5 working days from dispatch. Deliveries will not be made on Sundays or public/bank holidays. During times of extreme weather delivery times may vary.

We are not responsible for any delays to delivery.

Returns Policy

Any returns queries should be sent to returns@katekerrskinhq.co.uk

We offer a full 14 day refund policy for any unopened product in a saleable condition with proof of purchase.

Unless the product is defective, you are responsible for the shipping costs to return any items.

Opened products cannot be refunded for any reason unless they are defective.

Please package the returned item(s) suitably and enclose the completed returns slip that arrived with your order. Then send to:

Kate Kerr Skin HQ Returns
Agua Spa
20 Upper Ground

Please note this refund policy applies to purchases made online at "Kate Kerr London SkinHQ" and not purchases made through Kate Kerr London at Mondrian.

Contact Us


Kate Kerr London
Agua Spa
20 Upper Ground

01914 958 468