Terms and Conditions

Kate Kerr London Skin HQ is part of Kate Kerr London Ltd. Registered in England No. 10123643.

Should you have any questions or queries we are happy to help. Please email info@katekerrskinhq.co.uk.

If you have any questions regarding your product or any reaction you may have experienced, please contact us for advice on an alternative product at info@katekerrskinhq.co.uk.

All prices include VAT at 20%.

We accept payment by most major credit or debit cards. Payments will be debited from your bank account before the dispatch of your purchase. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses or does not, for any reason, authorise payment to us, we will not be liable for non-delivery or delay.

We do not store credit card details nor do we share customer details with any 3rd parties.

Terms and Conditions

Kate Kerr London: Advanced Skin Therapy is part of Kate Kerr London Ltd. Registered in England No. 10123643.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies throughout: “Client”, “Customer”, “Patient”, “You”, “Your” refers to you, the person accessing this website and accepting the Company’s Terms and Conditions. “The Company”, “We”, “Us”, “Ourselves” refers to Kate Kerr London Ltd.

The information on this website is for general information only. It is not meant to be medical advice and does not replace face-to- face consultations or treatments. Questions regarding medical issues should be directed in-person to qualified medical professionals (for example, your GP.)

Under no circumstances will we be liable for any loss or damage caused by reader’s reliance on information or products obtained on this site, or any third-party linked to us. Use of this website is at user’s sole risk.


To arrange an appointment please call reception on our published number. Availability of appointments cannot be guaranteed. Please note that you may not see the same therapist at every visit. Your therapist will be able to see your complete treatment and skincare history with us to ensure continuity of care.

All marketing and communications are intended solely for the United Kingdom. Redistribution or replication of any part of this site is prohibited without express permission of the Company. The content of this site may not be without error, although it is provided to the best ability. By using this site, you indemnify the Company, its employees, agents and affiliates against any loss or damage, howsoever caused.


Full contact information can be found in the Contact section of this site. Kate Kerr London Ltd is a registered company in England and Wales. Registration number 10123643


We reserve the right to take a £100 deposit for all bookings, this includes consultations, although it may be less depending on the therapist you are booked to see. This amount will be taken at the time of booking. If you need to cancel your appointment, please do so more than 48 hours prior to your appointment or the deposit cannot be returned.

We ask that clients arrive at least ten minutes before their appointment to complete any necessary registration documentation.

It is important that you provide accurate medical information when asked. Kate Kerr London is not responsible or liable for any damage caused due to withheld information, or the failure to follow the instructions provided by our staff.

Promotional offers are not to be used in conjunction with any other offers unless the offer specifically states otherwise.

All treatments, products and offers are subject to availability.

Prices can change at any time. Whilst we will endeavour to let you know in advance, this cannot be guaranteed.

Complaints should be made in writing to Kate Kerr- Director of Kate Kerr London, using the email address kate@katekerrlondon.com. Kate aims to reply to your complaints within 3 working days.

Links to this website

We do not monitor or review the content of other party’s websites which are linked to from this website. We encourage our users to be aware when they leave our site and to carefully read the terms and conditions, including privacy statements, of other sites.


Copyright and other relevant intellectual property rights exist on all texts relating to the Company’s services and the full content of our website.


The Company may make changes to these conditions from time to time, as it sees fit, and your continued use of the site will signify your acceptance of any adjustment to these terms. You are advised to re-read these terms and conditions regularly.

Delivery Information

Delivery is only available to the UK mainland.

Delivery on all orders are free of charge.

Orders are sent via Royal Mail.

Orders will be dispatched within one working day unless they become out of stock at short notice. In this case you will be offered a full refund if you do not wish to wait for the product to return to stock.

Delivery is normally within 1-5 working days from dispatch. Deliveries will not be made on Sundays or public/bank holidays. During times of extreme weather delivery times may vary.

We are not responsible for any delays to delivery.

Returns Policy

Any returns queries should be sent to returns@katekerrskinhq.co.uk

We offer a full 14 day refund policy for any unopened product in a saleable condition with proof of purchase.

Unless the product is defective, you are responsible for the shipping costs to return any items.

Opened products cannot be refunded for any reason unless they are defective.

Please package the returned item(s) suitably and enclose the completed returns slip that arrived with your order. Then send to:

Kate Kerr Skin HQ Returns
Agua Spa
20 Upper Ground

Please note this refund policy applies to purchases made online at "Kate Kerr London SkinHQ" and not purchases made through Kate Kerr London at Mondrian.

Contact Us


Kate Kerr London
Agua Spa
20 Upper Ground

0191 720 3068